Bought this headset a couple of weeks ago, through I’d post a review.
While I was anxiously waiting for the package to arrive, I preinstalled the software on my PC. First thing after unwrapping, was plugging it in to make sure it had a charge. Immediately after pairing the device, I get notified there’s a firmware update. This is where the fun stops.
So I run the firmware update, and it fails halfway through. Run it again, it fails again and now the device isn’t recognized anymore. Uninstall everything, remove all drivers, reboot, reinstall… and we’re back to the firmware update. Thankfully, third time’s a charm and the firmware gets updated. Yey!
So now let’s try to make sense of their software. To be 100% honest, I still haven’t figured it all out. It’s messy. I *think* you have to create an “app setting” for every single game, as the default one doesn’t seem to work.
So the first time, everything worked well. I started PUBG and was dumbfounded by the completely abysmal audio coming out of them. I mean, a 200$ headset with that kind of audio? Completely unacceptable. So after googling and finding a thread on Reddit, I installed Equalizer APO along with Peace GUI. This did majorly improve sound quality, but it’s still subpar. Compared to my 50$ analog Fatal1ty, this is a YUGE disappointment.
The next issue came along a couple of days later. While in the middle of a WARFACE game, all audio dropped. Tried disabling the driver, switching back to speakers, etc… nothing worked; had to reboot. Contacted support, they told me to reinstall everything. So far… so good. But not inspiring too much confidence. It’s been 3 days and the audio hasn’t dropped again. Though they did push an update the day after support answered me.
The wireless section works really well. I mean, it really is completely lagless, and it works pretty much as good as my AC router: meaning I get the same kind of range/distance from them. My AC router starts having issues in my kitchen (opposite end of the apartment) and the Arctis 7 starts beeping in my kitchen, presumably because the signal is weak, but I can still hear. So that’s something.
Update: After a few months of using this, they are now bricks in my garage that will never see the light of day again Subpar quality (you need third party equalizer to get decent sound) and the fact that it keeps shutting itself down automatically and won’t come back up without a reboot proves this is a subpar product. Don’t bother. Buy something else.